SHIPPING
Your order confirmation and shipping updates are sent to the associated email address automatically after purchase and dispatch. Please check your junk/spam folder if these do not appear in your inbox ♡
We aim to dispatch orders by the next business day, if not sooner. All parcels are sent via Australia Post and may require a signature upon delivery.
★ During peak sale + promotional periods please allow an additional business day for us to process and pack your order.
★ All pre-order items are dispatched after the specified lead time mentioned in the product's description.
★ If you have combined pre-order and ready-to-ship items, your order will be dispatched once all items are ready.
AUSTRALIA
Ships with Australia Post
STANDARD POST (3-10 days) - $10 AUD
EXPRESS POST (1-3 days) - $15 AUD
☆ FREE POSTAGE - Orders $150 AUD +
NEW ZEALAND
Ships with Australia Post International + local country postal service
STANDARD POST NZ (6-15 days) - $20 AUD
EXPRESS POST NZ (3-10 days) - $40 AUD
INTERNATIONAL
Ships with Australia Post International + local country postal service
STANDARD POST INTERNATIONAL (14-30 Days) - $25 AUD
EXPRESS POST INTERNATIONAL (5-14 Days) - $55 AUD
IMPORT DUTIES AND TAXES/VAT
CASPER LAND does not cover any Import Duties, Import Taxes, Customs Fees or VAT fees that may be applied to international orders upon arrival at customs. Please check with your local customs authority if additional costs will apply to your order upon arrival, before placing your order.
MISSING, STOLEN OR UNCOLLECTED PACKAGES
We are unable to refund or replace stolen packages or un-retrieved packages that have been confirmed as delivered by Australia Post. Please ensure your delivery address is correct and secure.
We are not responsible for items not received due to an incorrect or an incomplete shipping address, or items not collected from your local post office after attempted delivery. Items marked undeliverable due to an incorrect shipping address or uncollected from a post office will be reissued if and when they are received back at our studio by Australia Post, and will incur a reshipment fee. Orders returned to us by Australia Post due to being undelivered or uncollected from your local post office will not be refunded.